We were contacted the morning of the service call to advise us of the time he would arrive. We were given an explanation of the suggested preventative repairs and the price. We decided to have the repairs now and they were quickly made. We have 3 rental homes that Spenser has either made repairs or replaced the units. We are very satisfied with their pricing, honest dealings and fast service.
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The service tech David Cummings with Spencer was very professional, prompt and friendly. He was very knowledgeable of the AC system, I felt very confident with the work he performed.
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John exceeded all expectations. He was persistent, knowledgeable, friendly, and extremely helpful. He truly went above and beyond to make sure we had a functioning air conditioning unit during a high-needs time.
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john gave excellent service, the first guy was ok but obviously jumped to a conclusion which was not all the story.
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Great service. John was very knowledgeable and explained how things worked and to keep them clean. It was after hours on Sunday and the AC unit was up and running by 7:30pm
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Very pleased with Justin. He knew his product. Pleasant to talk with and gave me all the important information.
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I called Spencer because they had installed 2 new HVAC units 9 months ago in a house I recently bought. One of the units pretty much has been running 14-16 hours a day to try to keep the main floor of the house at under 84 degrees-- very little air seems to be coming out of the vents on this floor. Rudy was very nice and performed the "regular" maintnence checks and agreed that very little air seems to be coming out of the vents. He said that "someone" probably needs to come back and check the ductwork. Its been 2 days since the service call and I haven't heard from anyone and can only assume they have no interest in solving my problem. I find it very troubling that a company would be ok with installing a system that is so ineffective.
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