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Other than the price increase, Hightower is a reliable company.
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Always does a good job and it’s always honest about what we really need. It doesn’t try to sell us something we don’t need.
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We bought our system from these folks a few years ago. Take the maintenance agreement. It worth every penny. Excellent service!
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Phil was very thorough and extremely professional.
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Orbin the technician was very professional and explained everything that needed to be done.
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Professional, fast response and expert repairs.
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Mr Crocker was polite, considerate, and able to answer the few questions that I had. I was very happy with his service.
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We "fired" our previous HVAC maintenance provider over a year ago and switched to HSI, and we're so glad we did! Our experiences with HSI since then have all been excellent -- from our initial contact with Carlos and John in the office, to the technicians who have come to our home. The tech who serviced our system today was Brandon Crocker. He was prompt, professional, friendly, and informative. He took the time to explain what he was doing, what was working well, and what might need servicing or replacing in the near future. He also told me about HSI's new financing program. I'm totally pleased with HSI, its employees, and its service.
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James was awesome. Within 5 minutes, he had a good idea of what was wrong. An hour later, he had troubleshooting complete, defective parts replaced, and out the door. No unnecessary upsell from this company. I’ve never been so happy during an AC outage.
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I simply wont let anyone come here but Brandon. He is honest. Friendly. Courteous and sets a standard that all service personel should follow. He's the best guy you have ever sent here.
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We weren't satisfied with the company that was taking care of the regular maintenance of our Carrier Infinity system, so we checked for companies that specialized in Carrier systems. Hightower was the only one that came up, but it's the only one we need. From our first contact with Carlos and Tim over the phone to James, the tech who came to our home, we've been so impressed. Their work is top-notch and their customer service is exemplary. They've been professional, courteous, friendly, and helpful. We're so glad we found Hightower!
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Gas maintenance preformed gas heater checked out
1 electric heat and heat pump maintenance performed. Recommend adding return air
Electric heat and heat pump maintenance performed. Replace weak capacitor. Sanitize indoor coil
Gas heat maintenance and gas line upgrade for safety
Heat pump and mini split maintenance performed
Gas heat maintenance preformed and filter changed
System, working, intermediately, found drain line had restriction, clear, drain line, replace door, run cap on outdoor unit system is operational
Adding refrigerant to carrier air conditioner in Keller
