We weren't satisfied with the company that was taking care of the regular maintenance of our Carrier Infinity system, so we checked for companies that specialized in Carrier systems. Hightower was the only one that came up, but it's the only one we need. From our first contact with Carlos and Tim over the phone to James, the tech who came to our home, we've been so impressed. Their work is top-notch and their customer service is exemplary. They've been professional, courteous, friendly, and helpful. We're so glad we found Hightower!
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Jane diagnosed my A/C issue, fixed it, and explained what he was doing in a very professional manner. Can’t thank him enough.
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Referred by Carrier and glad they did. James was very courteous and helped explain everything to me. Although we just fired the AC unit back up, I have faith that it will work excellent.
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Orbin was fantastic. One of the best service people I have dealt with. He got the problem fixed quickly and educated me on the issue.
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Orbin was able to set our mind at ease about our system and get us ready for the summer heat.
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They showed up on time and installed the ceiling fan perfectly. Will gladly use again.
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James serviced our air conditioner. James immediately found the problem, which apparently a problematic part in the newer units. James.was thorough in the analysis - safety was always first. James reviewed all possibilities, in case there were other factors which caused the problem. That said, James fixed the problem replacing a part. James performed beautifully! All done within an hour! Thank You James and Mr. Hightower! Jude
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Not only did he get the service running, he went above and beyond by fixing a 15-year very loud rattle that no one else could figure out. Great job!
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Excellent work!
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James was very nice. He took the time to educate me on several things that will be very helpful moving forward. He noticed the blower wasn’t performing correctly and was able to make that better as well. Hands-down the best annual maintenance I’ve ever had. Thanks James!
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Very positive experience. Technician took his time and explained everything.
Response from Hightower Service Inc.:
These are the reviews we love to see, thank you for the five stars. We really appreciate your loyalty!
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