Rob came in earliest part of AM timeframe, which meant I didn’t have to wait. Got right to work. Assessed situation, explained what he found prob to be; came back after quick run to get parts. Fixed section of piping. Cleaned up after himself and spoke afterwards abt the situation. Wore his mask whole time in house and kept respectful distance. Extremely pleased with his service today. Rob represents your company well. Thank you for sending him here, and for promptly addressing the problem.
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Bob quickly identified the issue. He arrived at the scheduled time and completed the repair quickly and neatly.
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I only called All Seasons as they were local, had decent ratings and I honestly thought my 7 yr old AC unit just needed a little Freon. I spent $330 for a 30 min service call ($145), a pound of Freon ($49) and a replacement *capacitor ($110). *Capacitors are no more than a $40 part. The technician is genuinely a nice man and I believe him to be quite competent. With the work done the unit turned on and cool air was moving into my heat soaked house. Thirty (30) minutes later there was no cool air flowing and the condenser fan stopped. This is EXACTLY why I called on All Seasons in the first place. I called their office to advise, the tech returned about 45 min later and I was told the fan motor needed to be replaced and the office would call me the following day. That call came to advise it would be $695 to replace the fan motor and they could do it today. I hesitated on the number and was advised they needed to know within the hour to schedule it. I’d call back. I know a new replacement motor from the manufacturer is <$170 delivered; I just ordered one, and installation is likely well under an hour. I can only assume there’s another service call charge, significant (100%+) markup on the motor, additional labor and tax but I can’t get to $695 for this; and certainly not behind $330 from the previous day. No consideration to that point. I don’t blame the tech as I really do understand the nature of electro mechanical systems. A motor load test may have been warranted but that would have driven another 15 min and $45 more. I’m sure there’s pressure to account for all time / $. I know it’s just business and most people likely just pay whatever they’re quoted. I’m old school and need to see value for my money. To handover more than $1000 to All Seasons knowing what capacitors, contactors and motors cost along with what’s required to replace these parts just doesn’t sit well. Not getting it right the first time speaks volumes. I’ll not look to All Seasons again. If cost is of concern I would not recommend as a first choice.
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Rob was our Service Representative from All Seasons. He was very polite, efficient, knowledgeable and helpful. And, yes, he did wear a mask the whole time he was here.
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Robert came by quickly on a service call to fix a problem from the install. Explained and fixed everything.
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Very good initial service call
Response from All Seasons Air Conditioning :
We really appreciate the 5 Star Review.
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Response from All Seasons Air Conditioning :
We really appreciate the 5 Star Review.
Overall Experience
Quality
Value
Convenience
Checking a climatemaster heat pump system for a customer in Jericho.
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Replaced drain pan on one Carrier evaporator coil in Merrick
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Performed a spring maintenance on a York split system in the town of Syosset
Performed a spring inspection on three train split systems in the town of Manorhaven
Repaired wiring issue on one Mitsubishi ductless system in Port Jefferson
Performing seasonal maintenance on York system in north pot
Traced short in low voltage wiring on one Carrier split system in Commack
Repaired a carrier central air system for a family in Roslyn.
