The technician did an excellent job of installing the indoor air quality unit. He attempted to install a Hive thermostat that Direct Energy gave me. The Hive had five lead wires and the present configuration was four. Even though he wasn't able to install I understood why and agreed with his rationale.
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for a great review about our technician. We really appreciate it!
Overall Experience
Quality
Professionalism
Convenience
Randy was great! Very professional and informative when explaining details of our problem and correction!
Response from Rockwall One Hour Air Conditioning and Heating:
AWESOME!! Randy is very thankful for the amazing review and five stars. Please ask for Randy next time you need service.
Overall Experience
Quality
Professionalism
Convenience
He was really friendly and did a quick job
Response from Rockwall One Hour Air Conditioning and Heating:
We appreciate your business.
Overall Experience
Quality
Professionalism
Convenience
Fast, friendly service
Response from Rockwall One Hour Air Conditioning and Heating:
We are glad you found our service useful.
Overall Experience
Quality
Professionalism
Convenience
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for the five star review. We really appreciate it!
Overall Experience
Quality
Professionalism
Convenience
Paul is professional, thorough and goes the extra mile to get things done right.
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for such a wonderful review. We really appreciate it.
Overall Experience
Quality
Professionalism
Convenience
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for the 5 star review.
Overall Experience
Quality
Professionalism
Convenience
Jeff is an outstanding representative of your company and your brand.
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for your kind review about Jeff. We really appreciate it.
Overall Experience
Quality
Professionalism
Convenience
Answered all my questions.
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for the nice review
Overall Experience
Quality
Professionalism
Convenience
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you
Overall Experience
Quality
Professionalism
Convenience
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for the nice review
Overall Experience
Quality
Professionalism
Convenience
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you
Overall Experience
Quality
Professionalism
Convenience
Aaron was awesome, he arrived on time and completed the work in a timely, professional, courteous manor. I give my rating as five star.
Response from Rockwall One Hour Air Conditioning and Heating:
Aaron is extremely grateful for the nice review and five stars
Overall Experience
Quality
Professionalism
Convenience
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for the five stars
Overall Experience
Quality
Professionalism
Convenience
Our service man was so kind, polite, experienced and got the job done in a timely manner. He has been here before and if I need service again... I hope he will be the one to come!
Response from Rockwall One Hour Air Conditioning and Heating:
Thank you for the kind words and great review
Overall Experience
Quality
Professionalism
Convenience
Repairing a refrigerant leak on a Lennox condensing unit in Plano, TX
Replaced control board on u/s Goodman furnace found no other issues after replacement and testing
Installing an AERIS Air Scrubber on an air conditioning unit in Plano, TX
Doing a system maintence found a leak on a condenser coil and quoting fo a new one
Preformed a 1 system maintence for a nations customer found no issues a this time
Performing a no cooling call on Goodman equiptment
Preforming a 2 system maintenance found a bad condenser fan motor
Preformed 1 system maintance on a Goodman/Amana system