1003 W Cotton St
Longview, TX 75604
(903) 758-6482

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Local Reviews

Rated 4.9 out of 5 stars based on 254 customer reviews

Very satisfied

The whole experience from beginning to end was awesome. They answered all my questions and were very thorough and professional.

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Jan

Andy was great! Polite, knowledgeable and patient.

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Bridgett

Wonderful people to work with and great service is always provided. So thankful I found them!!

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Von

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JD

Fast, Professional & Courteous.

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Quick

They were professional quick to fix the issue and seemed knowledgeable. Definitely would recommend.

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Great service

Bobby and Brandon were very professional. They informed me during each step of the processes so I could understand the services they were providing. They were careful to clean up after they were finished. I appreciated all of the information they gave me and I felt were very honest with me. You have two employees who represent you well. I have also appreciated the service Nicole and Tori have provided as office support. They are friendly and helpful each time I have talked with them.

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Wonderful customer service!

Our family has trusted Napp for more than 20 years. We have a home warranty service but never utilize it for AC issues because we know that Napp is the best in our area and they stand behind their work. JD installed a new outside unit and helped find some issues in our attic that no-one else had previously discovered. They corrected the problems in a timely manner and delivered great customer service that we’ve come to expect from them. Thank you!

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Customer survey

Upon arrival Brandon was very courteous and upfront. He was constantly keeping me updated on the issues I had with my bathroom. I appreciate him and his hard work.

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Bill

I was very impressed with David!

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George


Response from Napps Cooling, Heating & Plumbing:

Thank you for the five-star review. We really appreciate it!

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Good quality work

Work was done professionally and correctly.


Response from Napps Cooling, Heating & Plumbing:

Thank you for a great review about our technician. We really appreciate it!

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Billy

I think the crew response in timely manner


Response from Napps Cooling, Heating & Plumbing:

We appreciate your business.

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Review of Michael Smith

Michael was awesome. Very professional, wore a mask and cleaned his feet each time in came in our home. He was very proficient in checking our furnace and so pleasant to be around. He is an asset to Napps.


Response from Napps Cooling, Heating & Plumbing:

Michael appreciates the great review and five stars. Please ask for Michael next time you need service. We appreciate your loyalty.

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Excellent service!


Response from Napps Cooling, Heating & Plumbing:

We are glad you found our service excellent.

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Job Locations

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31963

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Kenny D. Job Checkin

Checking an ice machine for a local commercial business in Longview, TX.

Checking an ice machine for a local commercial business in Longview, TX.

Kenny D.

Kenny D. Job Checkin

Performing a fall check on the heating system for a local resident in Longview, TX.

Performing a fall check on the heating system for a local resident in Longview, TX.

Kenny D.

Kenny D. Job Checkin

Performing a fall check on the heating system for a local resident in Longview, Tx.

Performing a fall check on the heating system for a local resident in Longview, Tx.

Kenny D.

Kenny D. Job Checkin

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31943

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Kenny D. Job Checkin

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