1003 W Cotton St
Longview, TX 75604
(903) 758-6482

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Local Reviews

Rated 4.9 out of 5 stars based on 252 customer reviews

Bridgett

Wonderful people to work with and great service is always provided. So thankful I found them!!

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Von

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JD

Fast, Professional & Courteous.

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Quick

They were professional quick to fix the issue and seemed knowledgeable. Definitely would recommend.

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Great service

Bobby and Brandon were very professional. They informed me during each step of the processes so I could understand the services they were providing. They were careful to clean up after they were finished. I appreciated all of the information they gave me and I felt were very honest with me. You have two employees who represent you well. I have also appreciated the service Nicole and Tori have provided as office support. They are friendly and helpful each time I have talked with them.

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Wonderful customer service!

Our family has trusted Napp for more than 20 years. We have a home warranty service but never utilize it for AC issues because we know that Napp is the best in our area and they stand behind their work. JD installed a new outside unit and helped find some issues in our attic that no-one else had previously discovered. They corrected the problems in a timely manner and delivered great customer service that we’ve come to expect from them. Thank you!

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Customer survey

Upon arrival Brandon was very courteous and upfront. He was constantly keeping me updated on the issues I had with my bathroom. I appreciate him and his hard work.

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Bill

I was very impressed with David!

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George


Response from Napps Cooling, Heating & Plumbing:

Thank you for the five-star review. We really appreciate it!

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Good quality work

Work was done professionally and correctly.


Response from Napps Cooling, Heating & Plumbing:

Thank you for a great review about our technician. We really appreciate it!

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Billy

I think the crew response in timely manner


Response from Napps Cooling, Heating & Plumbing:

We appreciate your business.

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Review of Michael Smith

Michael was awesome. Very professional, wore a mask and cleaned his feet each time in came in our home. He was very proficient in checking our furnace and so pleasant to be around. He is an asset to Napps.


Response from Napps Cooling, Heating & Plumbing:

Michael appreciates the great review and five stars. Please ask for Michael next time you need service. We appreciate your loyalty.

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Excellent service!


Response from Napps Cooling, Heating & Plumbing:

We are glad you found our service excellent.

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Toler

Positive


Response from Napps Cooling, Heating & Plumbing:

We appreciate your business.

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Great service

Robert came soon after we called. Fixed the problem [a simple fix], checked all components, and was very courteous.


Response from Napps Cooling, Heating & Plumbing:

Robert appreciates the great review and five stars. Please ask for Robert next time you need service. We appreciate your loyalty.

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Job Locations

Andy M.

Andy M. Job Checkin

Cleaning dirty condenser coil in a Trane package unit in Longview,TX

Cleaning dirty condenser coil in a Trane package unit in Longview,TX

JD S.

JD S. Job Checkin

28981

28981

Kenny D.

Kenny D. Job Checkin

27875

27875

Kenny D.

Kenny D. Job Checkin

29130

29130

Andy M.

Andy M. Job Checkin

Troubleshooting electrical issue on Daikin system in Tyler, TX

Troubleshooting electrical issue on Daikin system in Tyler, TX

Kenny D.

Kenny D. Job Checkin

29080

29080

Gary V.

Gary V. Job Checkin

Job #29072

Job #29072

JD S.

JD S. Job Checkin

28981

28981

Kenny D.

Kenny D. Job Checkin

29119

29119

Kenny D.

Kenny D. Job Checkin

Checking a cooler for a local commercial business in Hallsville, TX.

Checking a cooler for a local commercial business in Hallsville, TX.

Kenny D.

Kenny D. Job Checkin

Checking a Goodman electric heater for a local resident in Longview, TX.

Checking a Goodman electric heater for a local resident in Longview, TX.

Brandon B.

Brandon B. Job Checkin

Quoting a customer on installing a mini split unit for a local resident in Marshall, TX.

Quoting a customer on installing a mini split unit for a local resident in Marshall, TX.

Kenny D.

Kenny D. Job Checkin

Performing a spring maintenance check for a local resident in Marshall, TX.


JD S.

JD S. Job Checkin

Installing a new system for a local resident in Kilgore, TX.

Installing a new system for a local resident in Kilgore, TX.

Brandon B.

Brandon B. Job Checkin

Service work

Service work