We had three estimates; Armor gave me a great product (Rheem), timely installation and no hassles. We don't feel like we overpaid, nor do we feel like we're dealing with a "shadetree" mechanic. Why were we so pleased? 1. They were on time. Not early, not late. On time. I walked outside, they were pulling up. 2. They were dressed like professionals. Neat, clean, shirts tucked in when appropriate. 3. They spoke like professionals. They carried on pleasant conversations with me and each other with ease; answering my silly questions like I was the most important person on earth. 4. They did not eat, drink, smoke or dip in or around my home. I did not find any snack trash, empty bottles or tobacco refuse. No one asked to use my bathroom. 5. They did not break a single branch or bud off of my plants and landscaping around the new unit install. I was happy my flowers survived! 6. I was asked every time they needed to do something permanent - where the air return was to go: "Was here or there better?" and consulted each step of the way through the install. Making sure I understood and agreed. There were no surprises, I like that. 7. At the end of the day, the only way you could tell they'd been there was the AC worked! They cleaned up! Took every scrap of trash (some was there beforehand I'm sure!), cardboard, packaging and the old unit! and carried it all away. The team from Armor that came to my home demonstrated a pride in their work and old fashioned customer service. You won't be disappointed.
Response from Armor Heating and Air LLC. :
Thank you for taking the time to write this detailed review. It highlights all aspects of Armors work ethic and attitude towards our customers. We pride ourselves on being the best we can be in the business. Please never hesitate to reach out to us for future needs. Again, thank you!
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