I have the bronze service plan with RES and I have been well pleased with the bi-annual checks and cleanings. All the technicians I’ve met have been knowledgeable, professional and courteous, but Dakota has impressed me the most. I called another company last year and the tech looked at my unit and told me I needed a new fan motor assembly. Being a good judge of character and a handy man myself, I called RES for a second opinion. They sent Dakota and he found the problem in just a few minutes. It was incorrect wiring from when the unit was installed 10 years prior, by another company. He switched the wires and our system has been working great ever since. He came today for scheduled maintenance and changed the filter, disassembled, cleaned and re-installed the blower and motor and checked the entire system inside and out. I was given an information pamphlet about a high end cold plasma purifier but it wasn’t a pushy sales pitch, just good information to better clean the air in our home. I really appreciate a stand up business in this day and age, and I have to say RES and Dakota in particular have exceeded my expectations.
Overall Experience
Quality
Price
Convenience